Refund Policy

You may cancel a booked job before the contractor is on site at no charge, and we refund anything already taken. Once work has started, we settle for the part performed. If the work was not done, was not done as described, or the contractor did not appear, tell us — we review the case, and where the complaint holds we refund you and recover from the contractor, not from you. Weather-dependent services (snow, leaves) may be rescheduled rather than cancelled; you may decline a reschedule and take a refund instead.

A property report is an instant digital product. Before you download it, you may cancel the order and receive a full refund. After download, a refund is considered on the merits of the complaint — an error in the data, or a report whose contents do not match what was described before purchase — and each request is reviewed by a person, not by an automatic rule.

Questions about these terms can be sent to info@iqseason.com.